Lost Sundays Distillery Privacy Policy
Lost Sundays Distillery is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website and purchasing from Lost Sundays Distillery, you agree to the terms of this Privacy Policy.
Who we are
Lost Sundays Distillery is a craft spirits distillery and retailer based in Airlie Beach, Queensland, Australia.
Business name: Lost Sundays Distillery
ABN: 16 685 870 259
Address:344 Shute Harbour Road, Airlie Beach
Email: rich@lost-sundays.com.au
Phone:0435 903 996
What personal information do we collect
We may collect the following types of personal information:
Contact and identity information
- Full name
- Email address
- Phone number
- Delivery and billing address
Transaction information
- Order history and purchase details
- Payment method type (note: full payment card details are not stored by Lost Sundays — these are processed securely by our payment provider)
Age verification information
- Confirmation that you are 18 years of age or older at the time of purchase
Website usage information
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referring website or search term
Communications
- Messages sent through our contact form
- Wholesale enquiry submissions
- Any correspondence with the Lost Sundays team
How we collect your information
We collect personal information in the following ways:
- When you place an order through our online shop
- When you complete a contact or wholesale enquiry form
- When you visit our website — through cookies and standard web analytics tools
- When you interact with us in-store at our Airlie Beach distillery
- When you follow or engage with us on social media
Why we collect and use your information
We collect and use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, delivery, or enquiry
- Verify your age for the purposes of alcohol sales compliance
- Improve our website and customer experience
- Comply with legal and regulatory obligations, including Queensland liquor licensing requirements
- Send you marketing communications where you have opted in to receive them
We will not use your personal information for any purpose not listed here without your consent.
Marketing communications
If you have opted in to receive marketing communications from Lost Sundays, we may contact you with news, new product releases, promotions, and other updates relevant to our business.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at [client email — to confirm]
We will process your opt-out request promptly.
Sharing your information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders. These include:
- Payment processing providers
- Delivery and logistics carriers
- Website hosting and analytics providers
- Email marketing platforms (where applicable)
All third-party providers are required to handle your information securely and in accordance with applicable privacy laws.
We may also disclose your information where required by law or in response to a valid legal request.
Cookies and website analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.
Cookies are small text files stored on your device when you visit a website. We use cookies to:
- Remember your preferences and session information
- Analyse website traffic and usage patterns
- Support the functionality of our online shop
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and online shop.
Data storage and security
Your personal information is stored securely, and we take reasonable steps to protect it from unauthorised access, loss, misuse, or disclosure.
Our website uses SSL encryption to protect data transmitted between your browser and our server. Payment information is processed by [payment provider — client to confirm] and is not stored on our systems.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Your rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact the Lost Sundays team
We will respond to all privacy requests within a reasonable timeframe.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance and we will do our best to resolve it.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on this page with a revised date.
We encourage you to review this policy periodically.
Contact us about privacy
For any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch.